FAQ
Answers to the most common questions about shipping, documents, returns, invoices and PLUSPOINTS+.
How fast will my order ship?
Shipping depends on the payment method. Orders with confirmed payment by 12:00 noon Central European Time usually ship the same day. Transit time is typically 2-4 days within Europe and to most destinations. Some destinations may take longer, especially where customs clearance is required.
What documentation do you provide for customs?
Your invoice is available in the Order History section once it has been issued. SDS sheets are available in the details of each product.
Can I return products?
Chemical products are excluded from standard return policies. Unused non-chemical products may be returned, subject to review.
How can I spend PLUSPOINTS+?
You are already collecting PLUSPOINTS+ on eligible orders. We are working on ways to let you spend them on advertising and promotional materials, Modesta product purchases, and Aenso product purchases. Full terms and options will be shared as soon as they are ready.
Where can I find the tracking number for my order?
Once a tracking number is available, it will automatically appear in the order details page, which you can open from Order History. Additionally, for most orders you will get a notification per SMS to your phone number.
Where can I download the invoice for my order?
Once the invoice is available, it will appear in the Documentation section of the order details page. You can access order details from Order History. Please note that invoices may not always be available immediately.